We’re a leading group of experts who help you get full customer ownership.
Webworks joins
Your customers are the single most important asset of your business. But it makes no sense to invest in them if you don’t own them. Your customers are your destination, not your journey.
To get there, you need to understand their needs, develop products or services that meet those needs, deepen the relationship and tackle churn. Every activity should be centered around what we call ‘Customer Ownership’.
Own your Customers.
What we do.
Customer Collective continuously grows your customer base and lifetime value through these 5 pillars that result in high-speed, sustainable growth:
Customer strategy.
We build a bridge between customers and the business, focusing ruthlessly on knowing what your customers need, why they need it, which solutions they seek, and how to move them towards these solutions.
Digital acceleration.
Along the customer journey, we boost your digital performance continuously and build high-performing digital touchpoints.
Data-driven approach.
Eliminating gut feel, we trust on facts, combining claimed and behavioural data, validating your business impact and leveraging data science to predict future actions.
Technology stack.
We are at the forefront of connecting businesses with the right technology stack, from requirement gathering to software selection and implementation. Our expertise ranges from Marketing Automation to CRM and PIM implementations.
Creativity & content.
We create powerful ideas and content that build long term brand awareness, - distinction, -preference and loyalty with your customer.
Group.
These entities are the driving forces behind Customer Collective:
- 1994
Experienced in strategic marketing consulting and interim management, The House of Marketing helps clients to transition towards profitable, sustainable growth by unlocking business opportunities through future-proof marketing.
- Oct ‘19
As a groundbreaking acceleration office, Upthrust implements result-driven growth marketing processes and builds high-performing digital products for ambitious SMEs and large corporations.
- Nov ‘20
Grava is a digital performance marketing agency that puts brands, businesses and products on the digital rails to deliver more leads, turnover and business. Grava has been part of Upthrust since November 2020.
- Mar ‘21
Dignify is a digital services agency specialized in marketing technology & CRM. Their team bridges the gap between marketing and IT and offers support in the successful implementation of data-driven marketing technology initiatives.
- Jun ‘21
Fightclub is one of the leading and largest full-service agencies of the Netherlands, experienced in campaign strategies, creative development and digital and social performance marketing. Their approach is fully integrated, measurable and focused on ROI.
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Jun ‘21addData helps ambitious organizations leverage the power of artificial intelligence in the most pragmatic way possible. We help CMOs and CEOs set up their first experiments in machine learning.
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Jun ‘21B-New Digital has extensive experience in digital analytics which they use to improve digital experiences. Reducing technical complexity, they close the gap between IT, data and marketing
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Dec ‘21GrowForce is a leading Benelux growth marketing agency covering all facets of growth marketing: from strategic marketing advice over training to the set-up of complete sales & marketing campaigns; from experimentation over validation to execution.
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Jan ‘22Longtale is a service company that helps brands to reshape their customer experiences through the combination of marketing technology and data science. Their team consists of experts with extensive experience in marketing automation tools and platforms.
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Jan ‘22Our spin-off Pharma Collective helps ambitious healthcare companies to get closer to true customer ownership. Pharma Collective does this by blending the cross sector experience of all entities within Customer Collective, with their specific healthcare sector expertise.
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Feb ‘22Together with their team of 28 specialists and a combination of creativity, technology and performance, EnoRm offers the ultimate digital mix. As digital runs through their veins, they help their customers to be successful in the online world.
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Apr ‘22SalesX is a sales consulting company that empowers businesses to prospect and sell more. Their team of sales strategists and professionals offer sales consulting services, interim management, training & coaching.
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Jun ‘22Webworks – Marketing für Online Shops, specializes in SEO & SEA, paids social ads, web analysis and price comparison marketing and applies their knowledge mainly to web shops with the aim of improving their sales results.
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Okt ‘22Flowresulting creates products and services that make customers happy and are willing to pay for: from added to assigned value. We combine different expertise and 'hard' and 'soft' analysis and research techniques to achieve better results.
Why are we different.
As opposed to other players on the European market, our companies work closely together. For each project, we design the perfect team with complementary profiles. Using a mix of expertise and skills, we guide you towards more customer ownership.
Our clients
News.
University College Ghent is preparing Belgium for AI and launches first AI training for marketers
Press release - With the acquisition of flowresulting, Customer Collective anchors itself in Dutch market
Press release - Customer Collective strengthens position in German market with the arrival of online marketing agency Webworks - Marketing für Online Shops.
Press release – Customer Collective launches SalesX and expands its scope by offering modern selling solutions that empower businesses to prospect & sell better.
UPTHRUST and The House of Marketing welcome Grava and reinforce their market leadership position in digital performance marketing and growth marketing
360+ professionals.
We hire top-tier marketing & sales talents in Europe and stimulate them to become the best expert versions of themselves through focused support and training.
